Instructions for Returning Products and Reclamations to Flintec GmbH

Dear Customer,

For other languages, please use the translation function of Microsoft word and translate the whole document. Please note that the English version prevails.

Please follow below instructions:

Reclamations: Please check the goods to be returned thoroughly and make sure they are actually defective. Should no defects be found, you will be invoiced 50.00 € for testing and processing plus shipping and VAT.

Warranty: We can only issue credit notes to the original purchaser of the product. We do not automatically send a replacement part after receiving the returned product. Once the product arrives at our works, we first investigate the warranty claim. A warranty claim exist when the product has been returned within the guarantee period of 24 months and the product has a defect caused by the manufacturer (Please see our Standard Terms and Conditions of Business, particularly §8 Warranties.). A detailed defect description from the customer is required. We need approx. 6 weeks to examine the returned products and processing your claim.

The return of unused new products in their original packaging:

This is strictly done on a goodwill basis and is tied to the following conditions.

Return in original packaging. When the goods are not returned in their original packaging, or accessories (e.g. load cell data sheet) are missing, additional test and processing charges will accrue.

Products can only be returned within 6 months of the original delivery date.

Only standard components can be returned (No customer specific products or products with customer requested special options).

When your return has been accepted, we will issue a credit note for 90 % of the original purchase price of the returned goods. (The processing charge is 10% of the original purchase price.)

Return of used and cleaned load cells, mounting parts and electronics:

Please make sure that used parts that you intend to return are properly cleaned before shipping. We will not accept contaminated parts that have been in contact with substances that are hazardous to health or radioactive radiation.

Reference: Please indicate the order number, delivery note or invoice number (if possible the serial number), so that we can trace the products in your shipment.

Transport packaging: To avoid damage during transport, it is of utmost importance that the sender properly packs the goods before shipping them. When possible, the goods should be shipped in their original packaging. The costs for damage caused by improper packaging will be carried by the sender.

Mode of shipment and transport route: Flintec will arrange to have the return goods picked up. The mode of shipment and transport route will be determined by Flintec.

Returned goods outside the guarantee period: The shipping costs for goods returned to Flintec GmbH outside the guarantee period will be carried by the sender.

Repair of Weighing Electronics: We would like to point out that when weighing electronics are repaired, the memory content (e.g.: scale adjustment data, alibi memory) cannot be secured or saved.

We thank you for your understanding and cooperation.

With our best regards, Your Flintec Team

Instructions for Returning Products and Reclamations rev.1	last change 29.06.2023	Page 1/ 2	created: 29.05.2014

Returning Products to Flintec GmbH

(Please fill out this form completely and attach it the delivery note.)

Date:

Sender:
Company:	Customer no.
Street:
City:	Postal code:
Contact person:	Email:
Telephone:	Fax:

Return Shipment:
Reference:	(Order no., delivery note no. or invoice no.)
Reason for returning the goods:	(e.g. Reclamation or for repair/testing or for credit)
Article/Product type:	No. of returned goods:
Serial-No.:
Article/Product type:	No. of returned goods:
Serial-No.:
Article/Product type:	No. of returned goods:
Serial-No.:

Detailed defect description (when possible attach test reports, photos and other documents):

Declaration that the shipment is nonhazardous to health and safe:
We herewith confirm that the return delivery of the listed load cells / articles / devices have not been in contact with substances that are dangerous to health or radioactive materials or radiation.
Place / Date	Company stamp / Signature

Instructions for Returning Products and Reclamations rev.1	last change 29.06.2023	Page 2/ 2	created: 29.05.2014